Cancellation & Refund Policy:

Thank you for choosing CuraAid for your teleconsultation needs. We are committed to providing you with high-quality healthcare services through our online platform. Please take a moment to review our Cancellation & Refund Policy outlined below:

Cancellation:

Once an appointment is scheduled and confirmed on our website, cancellations are not permitted. We operate on a strict scheduling system to ensure efficient service for all our patients.

Refunds:

CuraAid operates on a no-refund policy for teleconsultation services. Once an appointment is scheduled and payment is processed, refunds will not be issued under any circumstances, regardless of whether the consultation has occurred.

Rescheduling:

If you need to reschedule your teleconsultation appointment, please contact our customer support team at least 24 hours before the scheduled appointment time. We will make every effort to accommodate your request, subject to availability.

Technical Issues:

Should you encounter any technical difficulties during your teleconsultation session that prevent the consultation from taking place or affect its quality, please contact our customer support team immediately. We will work swiftly to resolve any issues and ensure you receive the care you need.

Exceptional Circumstances:

In rare cases of exceptional circumstances, such as documented medical emergencies or unavoidable technical failures on our part, we may consider providing a credit for a future teleconsultation appointment. Such cases will be reviewed on a case-by-case basis, and decisions will be at the sole discretion of CuraAid.

By utilizing our teleconsultation services, you acknowledge and agree to adhere to the terms and conditions of this Cancellation & Refund Policy. Should you have any questions or concerns regarding this policy, please do not hesitate to contact our customer support team for assistance.
Thank you for your understanding and cooperation.